The field of customer service has evolved a lot over the past decade or so. Many have rebranded the role as “customer experience” and it has led to greater responsibilities, opportunities for advancement, job satisfaction, and compensation. As such, competition for these jobs has increased, leading many workers to earn college degrees and even advanced degrees.
The team at Qualtrics gave us details in their infographic displaying the percentage of workers in this field with a degree. They show us the most popular majors as well as the highest level of education they’ve attained. Results show that Business majors dominate the field. 30% of degreed customer experience workers hold a Business degree, much higher than the varied other options on the chart. Business is a diverse degree program that leaves students with some of the most important qualities for a customer experience role, such as: empathy, problem-solving, active listening, adaptability, and technical proficiency.
infographic by: www.qualtrics.com
