More than 60% of consumers report feeling that chatbots are the way of the future for customer service, and that's great news for businesses.
Soon, researchers predict, up to $0.70 could be saved per transaction via the use of bots, according to an infographic by Comm100, a chatbot provider.
With chatbot use growing, organizations must have a system in place to understand what sort of return they're getting from the technology.
Infographic by: www.comm100.com
Soon, researchers predict, up to $0.70 could be saved per transaction via the use of bots, according to an infographic by Comm100, a chatbot provider.
With chatbot use growing, organizations must have a system in place to understand what sort of return they're getting from the technology.
Infographic by: www.comm100.com