50% of organizations currently rank technicians soft skills training as either their first or second priority. 41% of small and medium sized businesses are using or planning to use drones within the next 1-2 years. 40% by 2020, over 40% of field service work will be performed by technicians who are not employees of the organization that has direct contact with the customer.
Infographic by: getapp.com
Infographic by: getapp.com