Before you know it, millennials will make up most of your customer base. This new generation of consumers bring with them a whole new set of challenges for brands and businesses. How do millennials expect to engage with the brands they are buying from? What do millennials expect from customer service? What channels do millennials want to use to contact customer support? The conventional idea of what buyers expect from customer service has flipped on its head.
Infographic by: www.talkdesk.com
Infographic by: www.talkdesk.com