The continued shift to digital represents one of the biggest banking trends in this year. More than 60 percent of bank executives called digitization a high priority, while a full 94 percent noted the importance of a bank’s digital omnichannel presence to its customer retention. Data analytics will also play a role in securing customer loyalty. The infographic shows that separate majorities of bank executives believe analytics improve customer experiences and improve the speed, efficiency and competitiveness of their institutions.Check out the infographic below for banking trends.
Infographic by: fintalk.cdw.com
Infographic by: fintalk.cdw.com