Does Ecommerce Business Really Need Live Chat? #Infographic

Published by Web Desk Friday, January 8, 2016

Whether it is online retailer or in-store, providing good customer service is essentials to survive in today’s competitive market. The customer always wants immediate reply because they don’t want to waste time by calling or emailing. So here live chat could be the best option as research said it has highest levels of satisfaction for any customer service, with 73%, compared with 61% for email and 44% for phone. Live chat is the best online supports tool that provides instant help for consumers who are seeking immediate help their queries in real time. It is not just help business to improve customer services but increase sales, and overall ROI. Furthermore its feature like co-browsing and screen sharing helps non-technical consumer to solve their query by just sharing screen with live assistance.


Infographic by: acquire.io

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