No matter how beautiful the UX is, the user’s experience will never be seamless unless there is a plan in place for when things go wrong. This is where the support experience (SX) comes in. The SX is necessary when the optimal UX flow is not achieved and technical support is required. Check out this infographic below to learn more about the SX and the role it plays in IoT:
Infographic by: www.radialpoint.com
Infographic by: www.radialpoint.com