One of the published findings from the Gartner 360 Summit in 2014 was the statement that “by 2020, 85 percent of customer relationships with businesses will be managed without human interaction.” While technology is impacting on customer service and communications, the rise of 'marketing automation' offers the most compelling evidence that humans are starting to take a back seat.
Infographic by: oursocialtimes.com and constantcontact.com
Infographic by: oursocialtimes.com and constantcontact.com