Let me be straight with you, customer service is no picnic. It can be mentally, emotionally, and sometimes even physically taxing. Sure, the positive experiences far outweigh the negative ones. But, at the same time, disgruntled customers also know how to leave a permanent impression. For some, customer service and support comes naturally. These individuals are usually patient problem solvers, with a knack for diffusing potential explosions. For others, it takes work, and that’s nothing to be ashamed of. When putting together this infographic, we observed our own rockstar team, as well as a few other customer support gurus. If you’re lacking in customer crisis management, follow this checklist of do’s and don’ts. In addition to the below advice, check out these five tips for effectively customer service and support. They will help you improve your day to day performance, and perfect your professional skillset.
Infographic by: slicktext.com
Infographic by: slicktext.com