Christmas is around the corner, is your customer experience ready for it?! Whether you can’t wait for Christmas or can’t wait for Christmas to be over, you need to be prepared for the demands that your business will face. If you’re an eCommerce store then you are certain to see a dramatic increase in website traffic and sales in the coming months. UK eCommerce sales in 2014 grew 74% from 2013. Even on Christmas day, Britons spend millions online.
The pressure to perform is firmly set on eCommerce stores and their representatives. It’s important to provide a positive experience for customers, even during these peak periods, as it will ensure that they will convert, return and become brand advocates. Use the infographic below to decide if your eCommerce customer service is up to scratch for Christmas or not. Is your mobile website optimised to prevent abandonment? Do you provide personalisation in order to convert and deliver a great customer experience? Are your customers satisfied after customer service inquiries or are they left frustrated? These are all important topics to consider and potentially amend before the big shopping days are upon us.
Infographic by: thechatshop.com
The pressure to perform is firmly set on eCommerce stores and their representatives. It’s important to provide a positive experience for customers, even during these peak periods, as it will ensure that they will convert, return and become brand advocates. Use the infographic below to decide if your eCommerce customer service is up to scratch for Christmas or not. Is your mobile website optimised to prevent abandonment? Do you provide personalisation in order to convert and deliver a great customer experience? Are your customers satisfied after customer service inquiries or are they left frustrated? These are all important topics to consider and potentially amend before the big shopping days are upon us.
Infographic by: thechatshop.com
