Telcos are in the unique position of being highly connected with subscribers in ways that allows them to engage more deeply and effectively with customers, from morning to night and across multiple channels.
Your connected subscribers can view the news on their TVs in the morning, and secure their home with an automated security system while they are gone for the day – all from the same console. Anytime, anywhere mobile access allows them to instantly visit their favorite online store so they can buy an outfit they saw advertised on a morning talk show with just a few clicks. While making dinner reservations, your customers can discover special offers that match their specific likes and preferences from vendors you partner with for a discounted dining experience.
This kind of customer engagement – and more – is available when you build a 360-degree view of your subscribers through customer analytics and actionable customer insights.
Infographic by: SAP
Your connected subscribers can view the news on their TVs in the morning, and secure their home with an automated security system while they are gone for the day – all from the same console. Anytime, anywhere mobile access allows them to instantly visit their favorite online store so they can buy an outfit they saw advertised on a morning talk show with just a few clicks. While making dinner reservations, your customers can discover special offers that match their specific likes and preferences from vendors you partner with for a discounted dining experience.
Infographic by: SAP
