Owning a business is tough, and most owners look forward to relaxing over the weekend. But what if you're missing out on valuable sales, losing out to your competitors? Most customers want their queries to be answered in the moment, and by answering their call you could convert their question into a sale. Where a complaint is being made, you could put your customers mind at ease, safeguarding their custom in future. Gone are the days were businesses are shut on the Sabbath, and the latest research conducted by alldayPA confirms this. Despite the traditional 9-5, customers are increasingly ignoring such restrictions, calling at any hour, all day every day. Calls during the week, Monday to Friday, have dropped, and there has been a steep rise in calls made over the weekend. This infographic details the results found, suggesting how such changes will affect businesses over the coming years, hopefully helping them to retain their competitive edge.
Infographic by: alldaypa