Modern day store associates put customers at ease; they are smart, savvy and know what it takes to ensure that perfect sale. If customer is king, the ubiquitous store associates are the king's most trusted advisors, guides, influencers, and friends - in short - they are best positioned to be metamorphosed into superheroes!
With clienteling, your associates will know How to sell, what to sell, when to sell, what to recommend, and when to recommend! Have you created your Store Superhero yet?
So how can associates sweep customers off their feet and position your brand right at the top of the customer's mind? Capillary Clienteling answers with Top 7 things your store associates will need to reinvent themselves as the store superheros.
Selling Artistry
Transform them into suave, sophisticated, and customer-centric beings - now they will know exactly what to show whom.
The Walking Talking Catalog Feature
They
will need this to convert walk-ins for you! clienteling will give them
deep understanding of your products - any brand, any make, any category.
Some Smooth Talking
For
what? To collect incremental customer data! With a cool Tablet in hand
they can build 360degree customer information without sounding like a
cope!
The On-Call-Informer Attribute
Make
associates aware of customers' anniversaries and birthdays - Store tasks
will help your Superhero make effortless personalized 'tele-couponing'
and 'thank-you' calls!
Human Up-Sell And Cross-Sell Engine Specs
Hand
them the clienteling trump card - and then watch them super - sell!
More importantly activate their sixth sense when it comes to up-selling
and cross-selling!
Customer Centricity
Empower the store associates with knowledge of customer preference, which they can map to on-going in-store deals and discounts!Globally, the response from customers to clienteling is unmatched compared to any other direct retail marketing strategy!
